Fast, transparent shipping nationwide. No surprises, no complications.
We dispatch orders quickly and keep you informed every step of the way.
You place your order and we receive it immediately.
Our team calls within the same business day to confirm your details and answer any questions. This is your opportunity to verify everything.
Your order is dispatched within 1-2 business days of confirmation. You'll receive notification when your package leaves our facility.
Standard delivery takes 3-5 business days to most Australian addresses. Remote areas may take longer.
Pay the courier with cash or card (Visa, Mastercard) when your order arrives. No prepayment required.
Vivis Advanced Matrix ships to most addresses throughout Australia, including mainland states, territories, and some remote areas.
3-5 business days to major cities and regional areas
5-10 business days to remote and island locations
We call to confirm your address and delivery instructions before dispatch
You'll receive tracking information so you know when your order is arriving
We offer convenient cash on delivery. No prepayment required-pay only when your order arrives.
Accepted Payment Methods:
Card payments can be made to the courier on delivery.
We stand behind our product. You have 14 calendar days to return your order if you're not satisfied.
You have 14 calendar days from the date you receive your order to request a return. To be eligible:
To arrange a return:
If your return is due to a defect or our error, we cover return shipping. If the return is for any other reason, return shipping costs are the responsibility of the customer.
Refunds are processed within 14 days of us receiving your returned item. The refund will be issued to your original payment method (for card payments) or by bank transfer.
Opened, damaged, or used products cannot be returned. Food supplements must be unopened and in original condition for hygiene and safety reasons.
You can cancel your order before it ships for a full refund. Once we've confirmed your order by phone and it's in the dispatch queue, cancellation may incur a small administrative fee.
Our support team is here to help. Contact us during business hours.